NAV

Direct Debit Status Codes

In all cases where the response code requires the account holder to contact their bank, to assist in the enquiry you will need the date and amount of the attempted transaction which failed and also why the bank returned that status for the failed transaction. Alternatively a bank employee may check the available funds in the account.

Response Code Description
G WBC Exception Processing released successfully
2 Payment Stopped
3 Account Closed
5 No Account/Incorrect Account
6 Refer to Customer Contact
9 Other